Spare Parts Return & Exchange Policy

Learn how returns and exchanges work at NayapuranaOnline for used car spare parts. Fast support, fair terms, and fitment guarantees.

🔁 Do I Offer Returns or Exchanges on Spare Parts?

Here’s Everything You Need to Know Before Ordering from NayapuranaOnline

Buying used or refurbished car parts online can feel risky — what if the part doesn’t fit? What if something’s damaged? That’s why NayapuranaOnline offers a clear and fair Return & Exchange Policy to protect you.

Whether you're buying a headlight, bumper, ECU, or compressor, here's how our returns and exchanges work.

✅ Return & Exchange Policy – Quick Summary

📦 What Makes a Part Eligible for Return?

You can return a part if:

• It doesn’t fit your vehicle

• It arrives damaged or in poor condition

• You received the wrong item

• The product is unused, uninstalled, and returned in the same packaging

💡 Note: Items returned in used, installed, or damaged condition are not eligible for refund or exchange.

🔁 When Can You Request an Exchange?

We offer exchanges in cases such as:

• Fitment mismatch despite correct part name

• Wrong side (left/right) sent accidentally

• You ordered the wrong part and need the correct one

Exchange Process:

1. Inform us within 48 hours of delivery

2. Send back the part in original condition

3. We ship the correct part after return is received

❌ Non-Returnable Parts – Please Read Carefully

Due to the sensitive nature of some components, these cannot be returned:

• ECU (Electronic Control Units)

• HMI modules & infotainment units

• Airbags and sensors

• Wiring harnesses (if opened/altered)

• Any part used or installed, even once

This is for safety, tampering, and diagnostic reasons.

🛡️ Fitment Guarantee Support

Not sure if a part fits your vehicle?

✅ NayapuranaOnline offers Fitment Help:

• Match by part number

• Share your car’s model & year

• Upload a photo of your old part
  We help ensure the right match before you order, reducing return chances.

🧾 How to Start a Return?

1. Message us within 7 days of receiving the product

2. Share:

   • Order ID

   • Reason for return

   • Clear photos/video of the product

3. Pack the part securely

4. Ship it to the return address provided

5. Once verified, we initiate refund or exchange

💬 Final Word:

Returns and exchanges are easy, fair, and transparent at NayapuranaOnline. We believe in building trust through quality, honesty, and customer-first support.

Still unsure?
👉 Chat with us on the website: https://nayapuranaonline.com
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