Return, Cancellation and Refund Policy

Return, Cancellation and Refund Policy

1.         These terms and conditions for easy return, cancellation or refund (hereinafter called “T&C” or “T&Cs”) shall be applicable to all the buyers/customers along with the “General Terms and conditions” available at Nayapurana website (hereinafter called “Nayapurana platform” or “Platform”).


2.         These T&C’s describe the terms on which a Buyer can return, cancel their Products purchased through Nayapurana Platform or seek refund for such return or cancellation. All transactions on the Platform shall be governed by these T&C’s.


3.         If a Buyer purchases any product or service on the platform, he/she acknowledges that they have read these T&C and give their unconditional acceptance and the agreement to be legally bound by these T&C’s.


4.         The Buyer hereby represent that he/she is fully able and competent to understand and agree to the Terms, conditions, obligations, affirmations, representations, and warranties set forth in this policy and to abide by and comply with the terms stated therein. If you are using the platform(s) on behalf of an Organisation Company, you agree to this policy on behalf of that Organisation Company and you represent that you have the authority to act on behalf of the Organisation Company.


5.         Any items purchased from independent sellers listed on our platforms(s) are returnable within a 10 calendar day period (independently known as “return window” and collectively known as “return window'') except those that are explicitly identified as not returnable. Product(s) marked as non-returnable including but not limited to electronic and complicated electric parts (harnesses, instrument panels, parts with circuit boards, etc.), car body covers, bug & tar remover, air fresheners cannot be returned;


6.         An Item shall be returnable only if they have been received physically damaged, or has missing parts or accessories, or defective and or different from their description on the product detail page of our platform. We are not obligated to return/refund in case of non-compatibility, non-applicability and/or misjudgement of products purchased.


7.         Shipping and gateway charges commission are not subject to refund. The cost of return shipping may be deducted from the amount refundable to you;


8.         The Returns request shall be raised within the return window Only.


9.         The product(s) are returned in its original condition without any tampered and no signs of use, damage, scratches, grease or dents along with all its Original documents.


10.     While returning the package, the customer should make sure that the products are repacked properly to ensure it doesn’t get damaged in transit. In case of damage during reverse transit, Nayapurana shall not be liable for any refunds returns whatsoever.


11.     If you are self-shipping an item consider using a trackable shipping service or/and purchasing shipping insurance; In this case, we shall not be held responsible if we do not receive the package from you.


12.     If your return claim is rejected, we will send back the product(s), on the customers’ request or scrap it after 30 days of keeping it in stock. The customer will be responsible for paying all related shipping costs.


13.     Once we are notified about your return or the seller notifies us of receipt of the return, as the case may be, our quality check team shall inspect the product and approve or reject the refund. If a request by you is placed and the seller does not have the same product in stock, a refund would be automatically issued to you;


14.     The refund shall only be issued to the original source payment method within 5 to 7 working days of receiving the products at our facility.


15.     Users’ may cancel an order before the order has been shipped by the company, the company may accept the cancellation and refund the amount to the user(s). However, the company may not be able to cancel orders that are already shipped and or in transit. 


16.     Should you object to this policy, any guidelines, or any subsequent modifications thereto or become dissatisfied with Nayapurana in any way, your only recourse is to immediately discontinue the use of our platform(s).


17.     The liability of Nayapurana and the Logistics Partner under all circumstances without exception, be limited to the commission received by Nayapurana.


18.     In case of any conflict or inconsistency between the General Terms and Conditions and these T&C’s, then the provisions of these T&C’s shall prevail.


19.     All disputes including but not limited to transportation, shipping and delivery of any Shipment shall be subject to the jurisdiction of the courts located in the city of Rewari.